Template selection

[Jiří Horák]

Hi, 

We started in JSM, now we select template for our project. We need to work and comunicate between teams. So we dont need custumer site. Can you advice me which template select ? 

Thanks

[Dirk Ronsmans]

@Jiří Horák ,

If you just want to have a "Service Desk" for technical issues with the default ITIL practices you can use JSM and just not use the portal.

You cannot turn it really off but if you don't add any customers, nobody will see it and there is nothing forcing you to use it.

Other templates, like JWM are created more for business teams like HR/Marketting/Sales to handle their internal workings.

[Jiří Horák]

Hello @Dirk Ronsmans 

Yes this is possible option.  We testing JWM for now. We will consider the next step.

Thanks for help.

[Fabio Racobaldo _Herzum_]

Hi @Jiří Horák ,

welcome to the Atlassian community!

If you don't need portal, sla and other feature related to a Service Desk, you can use a JIRA Work Management template https://www.atlassian.com/software/jira/templates/project-management that is a basic template for internal activities.

Hope this helps,

Fabio

[Jiří Horák]

Hi Fabio,

We need resolve internal technical issues between our teams. How to use JIRA Service managment template without customer portal ? Can be turn off ?

Thank you. 

[Fabio Racobaldo _Herzum_]

Hi @Jiří Horák ,

if you need to put in place project from scratch you need to select a not JSM template (Jira work management is ok).

If your project is already up, you need to setup a new project with a Work Management Template and move all issues from the origial project to the new project. Please read the following how to guide https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/

Let me know,

Fabio

[Jiří Horák]

Hi @Fabio Racobaldo _Herzum_ 

Thank you for the useful information. For our purposes, jira work management is a very good tool.