Team field

[Liz T]

We just recently upgraded to Jira Service Management Premium. Today we turned on the Teams feature and created a Team.

I would like to create an automation that if Person X or Person Y is assigned to a ticket, then the Team field for their particular issue is updated with the Team they are on.

Is that possible? Is there a permission I need to turn on, because presently, it doesn't seem that I can use the Team field within an automation?

[Ste Wright · Accepted solution]

Hi @Liz T 

The Team field isn't available as a direct field in Automation, but you can still access it via the Advanced option.

---

Prerequisite 

You'll need the Team custom field ID, and the Team ID.

Custom Field ID...

• Go to Settings (cog icon in top-right) > Issues
• Select Custom Fields from the left-hand menu
• Search for the "Team" field
• Next, select the breadcrumbs (...) in line with the field, and choose View field information
• The ID is in the URL - eg. ?customFieldId=10001

And Team ID...

• On the top navigation bar, select Teams > Search people and teams
• Locate and select your Team
• The ID is in the URL, and is a long alphanumeric phrase - eg. /team/5p4894e7-1ef5-6wp1-8erq-7r3hgq43ej9q

---

The Rule

The rule then might look like this...

• Trigger: Issue Assigned
• Condition: User Condition
  • User = Assignee
  • Check to Perform = is
  • Criteria = User1, User2
• Action: Edit Issue
  • More Options...
    • Advanced...

      • {
        "fields": {
        "customfield_10001":"5p4894e7-1ef5-6wp1-8erq-7r3hgq43ej9q"

        }
        }

---

Let us know if this works for you!

Ste

[Liz T]

@Ste Wrightit worked! I had a feeling I had to do the advanced update, but didn't know how to find the information I needed for each field so I REALLY appreciate that you pointed me to how to find the custom field id and team id. Thank you so much!!

[Ste Wright]

No worries, glad it works! :)

Ste

[Elliot Jones]

Thank you SO much for sharing this!

[Ayushi Saxena]

Hello
Can we still not use Teams directly to automation? Any idea?

Bu the way thanks @Ste Wright  for your answer, it helps!

[Elliot Jones]

No native support for the field which really is painful, let's hope it's coming soon. Even Teams showing up as smart values in the JQL searches seems bizarre to me. 

We are leveraging the Team field so so much, since we can consolidate other silo'd "projects" into our core game projects. For example, we're killing off "Marketing" Projects, in favour of creating tickets in their respective game projects but then making sure the Team field is Marketing.