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Survey for all customers

Hi, I am using jira service desk 

I want to create a custom survey and notify by email my customers(or group of customers) without related to any ticket, is that possible in this service? 

if any plugin do that I can install and use that

2 answers

Hey @Farhaad_n 

Surveys are always sent for reporter of a ticket or a group of people after ticket is solved .

There may or may not be an option to send for group of people like a generic survey.

Please explore these marketplace apps here https://marketplace.atlassian.com/search?hosting=server&product=jira-service-management&query=survey

First 2 plugins you can check, they are the most popular ones.

Regards,

Vishwas

2 votes
Pramodh M Community Leader Jan 09, 2022

Hi @Farhaad_n 

You can use Issue Collector in case you are thinking of reducing the budget on add-on

Now if you need to use plugin, here are the suggestions

https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira

https://marketplace.atlassian.com/apps/1215527/ovyka-satisfaction-for-jira

Thanks,

Pramodh

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