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Survey Comments

Jennifer Fretwell
Jennifer Fretwell November 10, 2022

Is possible to add a "Comments" box to the satisfaction survey?

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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November 10, 2022

Hi @Jennifer Fretwell and welcome to the community!

You can't add any field to the CSAT email that is being send after an issue has been resolved. This predefined email comes with a small section in which the customer can place his experience from the service he/she got. If you thing that this isn't enough, there are apps on the market which could extend this functionality https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=survey

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Mikael Sandberg
Mikael Sandberg
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November 10, 2022

Hi @Jennifer Fretwell,

Welcome to Atlassian Community!

The survey email that is sent contains a simple form that allows the user to add a rating and feedback and if you go to Reports > Satisfaction you can see both the rating and the comment. 

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