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Submit Form via automation

Gary Spross March 7, 2024

I am looking for a way to be able to automatically submit a form based on the transition of a ticket. I would like to avoid the service desk agents having to remember to close out the form. I want to keep the form open for edits while the ticket is in the previous status.

My plan was to utilize automation to do this (screen capture below).

I am using a web request to gather the forms on the request. I then cycle the data from the web request to find the form I'm looking for (based on the status transition). Lastly, I am using a web request to submit the form. I found the api call to make here: https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-customer-request/#api-request-issueidorkey-form-formid-action-submit-put. The URL I am running is: 

https://ncinodev.atlassian.net/request/{{issue.key}}/form/{{form id}}/action/submit

The response I keep getting is:

HTTP Status 409 – Conflict
No other information is provided.
Any ideas what I'm doing wrong?

Screenshot 2024-03-07 103503.png

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