Stop Extra Agent notifications when a responder is added (Opsgenie Integration) via Automation?
This is quite a specific situation, and I know the Opsgenie Incident integration is quite fresh, but this seems like a quite the oversight to me. I wonder if anyone has also had this issue or can help escalate?
I understand that Opsgenie is intended to reduce noise and make sure notifications are relevant but in these early stages I am finding that it sends a lot of extra notifications.
A simple example is that when an Assignee is added to an Incident, Jira emails the assignee about that, and then Opsgenie adds a responder alert for that same person and also emails them.
A more complex example:
1. I am the Assignee of a ticket. I add an Affected Service to my ticket that has an Opsgenie responder team assigned to the ticket. "Automation for Jira" then adds that team as a responder, and I get an email about it, even though I am the user that triggered the original action. To top it off, the email itself is quite useless:
Anyone else experience this? I am aware I can turn these notifications off, but then they are off for all task types for the entire project and that is less than desirable.
Thanks!