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Stop Alerts from being created for low priority incidents

Mark Higgins
Mark Higgins
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January 29, 2025

Hi,

 

Is it possible to stop alerts from even being created for low priority incidents.

I've tried adding an ignore rule to the Integration, but does not appear to work?

Any help would be greatly appreciated.

Regards

 

Mark

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Marc - Devoteam
Marc - Devoteam
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January 30, 2025

Hi @Mark Higgins 

I have the same request.

I'm still digging in to this. Will mention here if I have found something.

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Mark Higgins
Mark Higgins
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Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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January 30, 2025

Thanks @Marc - Devoteam 

 

Yes, I thought the ignore option on the routing rule would be the place, but it appears not.

I'll continue to look as well.

M

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