Status problem

[System support]

Hi!

I have a problem with some ticket, [System] Service request type, tha has status close but are still visibile as open ticket queue.

How I can fix this problem? How I can delete them from open ticket queue?

many thanks to all.

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @System support ,

welcome to the Atlassian community!

Please verify that resolution field has been populated. JIRA considers closed ticket with resolution not empty indipendently from issue status.

Hope this helps,

Fabio

[System support]

Ok, that was the problem, many thanks.

[Mayur Jadhav]

Hello @System support ,

Welcome to the Atlassian Community!!!

I think happening because you have closed the issue but you didn't selected the resolution of the ticket. Similar thread is available on the Community! 

Please follow the below article for more information: https://community.atlassian.com/t5/Jira-questions/change-resolution-after-closed/qaq-p/952753

Regards,
Mayur