Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,365,091
Community Members
 
Community Events
168
Community Groups

Hi!

I have a problem with some ticket, [System] Service request type, tha has status close but are still visibile as open ticket queue.

How I can fix this problem? How I can delete them from open ticket queue?

many thanks to all.

2 answers

1 accepted

3 votes
Answer accepted

Hi @System support ,

welcome to the Atlassian community!

Please verify that resolution field has been populated. JIRA considers closed ticket with resolution not empty indipendently from issue status.

Hope this helps,

Fabio

Ok, that was the problem, many thanks.

0 votes
Mayur Jadhav Community Leader Sep 12, 2022

Hello @System support ,

Welcome to the Atlassian Community!!!

I think happening because you have closed the issue but you didn't selected the resolution of the ticket. Similar thread is available on the Community! 

Please follow the below article for more information: https://community.atlassian.com/t5/Jira-questions/change-resolution-after-closed/qaq-p/952753

 

 

Regards,
Mayur

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events