Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Sort by custom field in JSM Queue

Ivan Guerrero
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 4, 2023

I created a custom field called Park & Resorts in my JSM queue, but I'm unable to sort by it. I would like for my agents to look and the queue and be able to support their designated location. Any help is greatly appreciated. Custom Fields .jpg

2 answers

1 vote
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 4, 2023

Hi @Ivan Guerrero ,

You have to define in the queue configuration which field do you want to use to sort. 

queues-order.png

Ben March 13, 2024

Hi Kate, this option seems to have been removed. Is this correct?
It has most likely just changes locations but I cant find it. Any assistance would be great.

Regards.

0 votes
Hannes Obweger - JXL for Jira
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 5, 2023

Hi @Ivan Guerrero

welcome to the community!

just to add to Katarzyna's answer, if you are looking for a more interactive experience and are open to solutions from the Atlassian Marketplace, you might like the app that my team and I are working on: JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields much like you’d do in e.g. Excel or Google Sheets. As JXL also supports all JSM fields, many of our customers use it as an alternative to extension to JSM's native queues - with full support for custom fields, of course - like so:

jsm-with-custom-field.gif

I'm using a custom field Assigned team here, but it would work the same with any other custom field. You can also use custom fields across JXL's many advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), or conditional formatting.

Any questions just let me know,

Best,

Hannes

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events