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Something went wrong. We couldn't generate a preview for this file. In the ITC Board and PS Board

Vada Evans December 29, 2022

When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong.
We couldn't generate a preview for this file." This is in the ITC Board and PS Board.

Looking for a solution to this issue.  If this is not the proper forum, could someone please provide the link to the Service Request portal.

1 answer

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Rudy Holtkamp
Community Leader
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December 29, 2022

Hi @Vada Evans ,

This does not seems like a Jira Service Management problem, but rather a Jira Software problem. And it also seems a problem in your instance, so you better contact Atlassian support instead of asking the community. You can contact them here if you are eligible: 



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