Some email replies not being added to ticket

[Anna Arczynska]

Hi all,

I have a problem with email that are send form iPhones.

Looks like when formating is changing form HTML to text then I'm reciving this email not like new comment but new issue. 

[Fabio Racobaldo _Herzum_]

Hi @Anna Arczynska ,

text/html should not impact the email handler. Are you sure that subject of the email contains the issue key? Moreover, please verify that user has comment permission on the project.

Hope this helps,

Fabio

[Anna Arczynska]

Hi :)

As you can see in the attached screen the topic was the same. 

The only diffrenece was that those messages that create me new issue were emails that were forwarded form iphones to outlook and then to jira.

[Anna Arczynska]

[Fabio Racobaldo _Herzum_]

it's a strange situation