So I noticed the other day this new panel for similar requests in my JSM tickets. It may have been there for a while but it is the first time I noticed it. I was playing with it a bit and found limited documentation.
I'm wondering if this is going to evolve where we can actually take actions on similar request such as merging them or easily marking as duplicates etc. My question to anyone that has been looking at this is what information do you have about this and how effective do you find the algorithm for finding similar requests? Unless I missed it there are no configuration options other than to turn it on and off is that the case?
Pic for reference:
I have also noticed the panel a while ago in two places (Queue Overview & Ticket Bottom) and already tried to discuss that on Reddit, but people didn't have a strong opinion.
I didn't find the feature very useful as of today - mainly for two reasons:
I did talk to @Pedro Mateus Silva Schawirin from an OPs perspective on this JSM feature (since he was looking for a solution here), and I remember that it didn't work for their team either, but I don't remember why. Maybe he can remind us. :)
Thanks for the reply. Indeed I wish there was more information on the algorithm used. I would also really appreciate the ability to configure this in some manner to make it more effective and ideally it would have some AI behind the scenes. I may reach out to Atlassian to get more info.
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