Showing only assigned assets in JSM

[Simen Vågsæter]

Hi,

So I am having issues with the JSM portal towards assets. What I'm trying to do is to have the portal only show assigned devices of that specific reporter/user.

I have setup object types Laptops and Employees and trying to use AQL to filter, but I can't seem to get it to work.

Object type "Laptops" has attribute "Owner" linked to Object "Employee".

Object type "Employee" has attribute "Jira user" using User type which then is linked to a Jira/Atlassian user.

This is the Custom field scope I've created for JSM portal but when I check the portal it does not show any asset.

However, if I use Filter issue scope "Employee = ${reporter}" which Employee attribute is linked directly to User under Laptops attributes it works fine, but then again I can't see what devices that user has inside Assets as it's not an actual object.

What I am doing wrong here? Appreciate all help.

Simen

[Mark Segall · Accepted solution]

Hi @Simen Vågsæter and welcome to the community!

For your Filter Issue Scope, have you tried this...

Owner.Jira User = ${reporter}

[Simen Vågsæter]

Right... how did I not see that. Works, cheers! On another hand: Is it possible to link the Employee object automatically to Jira user or do you have to do it manually by each object?

[Mark Segall]

It is possible to assign automatically.  You could configure a request type that provides a mechanism for employees to request new assets.  When the request is complete, automation could tie the new asset to the reporter.  Otherwise, you'd need some type of business logic. For example, I enter a laptop with a computer name that includes some type of unique identifier for the employee. Then as that asset is created, automation triggers, locating the matching employee and linking to the new asset.