Show Organization Field in JSM Portal

[Dimitrios Kouroumichakis]

Is it possible to display an "Organization" field (Team-HR) in the JSM portal to see all tickets created by employees?

And can this be done without adding users as ticket request participants?

I was hoping that the Organization field would be listed in the portal.

That way, only the HR organization would be able to see all tickets created by its members.

In addition, a manager might want to see how many tickets their department has created.

Looking forward to your answers

[Marc - Devoteam]

HI @Dimitrios Kouroumichakis 

Ootb there is no option to show additional fields on a JSM Portal.

You can explore the marketplace for app that provide such a functionality

[Dimitrios Kouroumichakis]

Hi @Marc - Devoteam 

Thanks in advance for getting in touch...

Then there would only be the possibility that the HR employees additionally put all other employees in Cc (Request participants) to see together how many tickets have been opened and who has opened which...

Or do you perhaps have another idea of how best to solve this?

[Marc - Devoteam]

Hi @Dimitrios Kouroumichakis 

Create a Team, add all HR members.

Set the Team field as with preset value on HR requests made on the portal.

Then you could search on all issues where team = HR