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Setup automatic calling/sms based on certain key words in the ticket

Brian Uddin
Brian Uddin
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December 4, 2024

Hello, 

I am part of a NOC team and we are looking to automate calls/text messages sent to a group of users when an incident is created and the ticket has a specific word in the subject. I have followed the appropriate documents but I have not received a call, text or email.

this is the current rule I have setup for testing 

opsgenie screenshot.jpg

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Christopher Yen
Christopher Yen
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December 4, 2024

Hi @Brian Uddin welcome to the community!

Do you have your JSM project sending/creating alerts to your operations team? That may be the missing piece from the information you provided. From the operations integrations page the easiest way would be to do an email integration and have a rule send an email to your operations/opsgenie team for Sev-1 | Critical and P1-Critical incidents. 

 

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/

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