Settings->System->Migrate Function gone

[Romy Meyers]

Back in september I migrated several customer projects from one Jira Service Management cloud (standard plan) to another Jira Service Management cloud (standard plan) using the system->migrate function under the Settings area. 

This migrate function was on the System page under Import and Export section but is no longer there and I cannot find it on any other Settings pages.

This migrate feature was rolled out for Jira Service Management back in May 2024.

Does anyone know why it was removed or did something in Jira Service Management change and as an admin I need to add permissions/roles/whatever?

Happy Thanksgiving!
Romy

[Romy Meyers · Accepted solution]

I was just informed that copy data function for JSM cloud to cloud is now located here:

https://admin.atlassian.com/o/d4e68ae5-0a98-48c6-b3af-4f560c488f7a/copy-product-data

disregard.

[Trudy Claspill]

Hello @Romy Meyers 

You are referring to the cloud-to-cloud migration feature, I believe.

Refer to

https://community.atlassian.com/t5/Jira-Cloud-Admins-articles/Jira-cloud-to-cloud-migration-is-getting-a-new-home/ba-p/2542627