I have an insight object field in Jira called Primary Affected CI. I have set this as a required field within my project. I have a bit of an issue with a Zendesk integration as this is not able to display the Insight field when creating an issue, so agents are unable to create the issue due to the required field being empty (as it isn't even able to be displayed on the screen). I've reached out to Zendesk but no dice.
One way around this for me would be to be able to set a default value against this field in the event that the field isn't displayed on the screen - but I can't seem to locate an option for this.
Has anybody else had success in setting a default value for an insight field in Jira? I've seen options for using Automation to update the field but was hoping to only use that as a last resort.
Thanks
To set a default value in an Insight field, you need to go to the screen where you see all your custom fields (Cog icon - Issues - Custom fields)
Then, for the field you want to set a default value, click the 3 dots at the end of the line and choose "Contexts and default values". There, you'll be able to click the link that says Edit Assets object/s field configuration and turn on the option at the bottom :
But ... There's 3 things to keep in mind :
Hope this helps
Have a nice day
Thanks @Frederic Chartrand for responding. I had played with this toggle but could not find where to actually set the default value… what am I missing?
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I think the above mentioned answer only refers to Jira fields on a screen and/or in a Jira project and not within assets.
If a field (or actually attribute) is mandatory in the Create object form within assets the above mentioned doesn't apply.
I am searching for the option to remove a mandatory attribute field from the Create object form in assets without removing the field itself.
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