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Setting a resolution

Drew Montagna February 21, 2024

Hello,

I'm trying to set a resolution for my 'DONE' status transition, but I'm not seeing the option after selecting the transition. I'm working with a Service Management project, General Service Management, Business Teams - Team Managed project.

See attached. It Illustrates the transition I am trying to configure. Resolution.png

2 answers

2 votes
Dexter de Vera
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February 21, 2024

Hi @Drew Montagna ,

Team manage project dont have field resolution. To solve it you can create Automation role instead.

Go to - Automation - Create role

image.png

Trigger: Issue transitioned - set from and to status

(Optional) Condition: Issue fields condition - Issue tpe (if its only for specific Issue type)

Action: Edit issue - Set the Resolution.

Then turn on the rule.

image.png

Drew Montagna February 21, 2024

Hi Dexter,

I'm back in my projects' workflow.

I chose the transition I want the rule to apply to, but I don't see the rule as an option. 

Screenshot 2024-02-21 at 9.22.54 AM.png

Dexter de Vera
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 21, 2024

Please follow the instruction I gave. Go to project settings and click Automation not issue type workflow. You need to create automation rule, not in workflow.

0 votes
Rebekka Heilmann _viadee_
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February 21, 2024

Hi @Drew Montagna 

you need to add a Rule "Update an issue field". Remember to also clear the Resolution field when transitioning back out of a Done status. It works with the same rule.

Screenshot 2024-02-21 114511.png

Drew Montagna February 21, 2024

Hi Rebekka,

My 'Transition Rule' window looks different than what you provided. Does it have something to do with the transition I chose? It's coming from a 'To Do' status: Delivered/Completed. See attached.Update.png

Rebekka Heilmann _viadee_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Ah, sorry. You are in a team managed project. Resolution is not supported in Team managed projects. Check out this: Set Resolution Field for Team Managed Project Jira Issues | Jira | Atlassian Documentation

Drew Montagna February 21, 2024

Okay, thanks.

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