Setting Access for Multiple Help Centers

[Chisato Saito]

Hi there,

I have a question regarding access to multiple help centers. I am considering the following scenario:

• Customer A (Team A) should have access to Help Center 1.
• Customer B (Team B) should have access to Help Center 2.

However, when adding customers to each project, even though I select the appropriate help center for them, both customers default to accessing the same help center.

Does anyone know of a workaround for this issue? Any help would be greatly appreciated. Thank you!

[Marc - Devoteam]

Hi @Chisato Saito 

To have multiple help centers, you need to have a paid Premium or Enterprise plan.

https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/ 

Free and Standard plans don't support multiple help centers, you will only have 1 single help center

If both JSM project can be access by customers, they will see both portals to these projects on the help center.

You could set Request Type, so some request restrictions are only visible for different customers, users or groups.

add-or-remove-restrictions-on-request-types 

This will mean that you have to maintain 2 groups in your user management.