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ServiceNow Integration

How to integrate JSD with Service Now, so that whatever comments we add on JSD gets added in the interaction in Service Now

3 answers

Hey @Sijo Joseph ,

It is definitely possible either developed or using an intermediate app.


You might be interested in this post.

There are tons of answers if you look for "Jira Servicenow" in the community

it's easy, actually. many of us oftentimes look for help in the face of an external solution. the one we have experience with is this one. when using it,  you can sync any JSD Ticket to any ServiceNow table record, you can also sync anything related like comments and attachments. there is UI to do the mappings and there are example templates that you can start with.

Hi @Sijo Joseph ,

OpsHub Integration Manager (OIM) supports the bidirectional integration between Jira Service Desk and ServiceNow. The issue and all custom issue types can be integrated from Jira Service Desk to ServiceNow and vice-versa based on your use case.

For more information, contact

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