Service project queues, "search for issues" box

[Morten H]

I'm experiencing that the "search for issues" box in a Service project doesn't meet my expectations.

The case:

I want to search for issues reported by a specific user or by label in a queue, but that doesn't work.

All I can do is search for the content of the "summary," and that is, in many cases, useless to me.

A workaround for now is that I use a JQL filter in the issues list, but that is rather unnecessary, in my opinion.

Another possibility could be to create a queue with the proper JQL filter, but I feel like that will make the queue column very crowded over time.

I think that Jira should just fix the search box to search for everything regarding each issue found in the queue filter. Even custom fields.

[Hannes Obweger - JXL for Jira]

Hi @Morten H

to the best of my knowledge, the search within queues is relatively limited. It appears like it might primarily (only?) be considering an issue's summary, but I'm not 100% sure.

I don't know if this problem justifies additional tooling for you, but just to put it out there: If you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM-specific fields - much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting. 

Plus, its sheet search considers all visible fields, including any user or label fields.

This is how it looks in action:

As every sheet in JXL is powered by a JQL statement or filter, you can easily model your queues as JXL sheets. It also allows cross-project queues, if that's something you'd be interested in.

Any questions just let me know,

Best,

Hannes