Service desk email customization needs

Where is there documentation on Service Desk email customization?

I am looking for customizing the following:

1) Default language used on "your request has been received" and "your request has been resolved" emails: attach"

Screen Shot 2015-09-18 at 6.30.08 PM.png

2) Is there a way to edit the email subject line? My Help desk customers wont really want to know this email is from [JIRA]:

Screen Shot 2015-09-18 at 6.30.18 PM.png

1 answer

0 votes

See and up-vote JSD-218

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