Service Project Customers with permission to create incident

[Volker M_]

Hi, 

what I try to achieve:

• Some portal users shall be able to create incidents (standard functionality of course)
• Some other portal users shall only be able to comment on already created issues.

I saw that permissions are configured and can be changed, but I was not able to create a new project role with portal access and only "commenting"-permission.

Is that achievable?

[Volker M_]

Ok, but isn't that the other way round? In my case, I want to allow comments, but prevent ticket-creation for some users

[Nikola Perisic]

Hi @Volker M_ 

Do you have transitions applied to your workflo? Either statuses with All transition or the transition from one status to the another? You can apply a condition of User in a project role and for the project role you either choose service desk team (agent) or the customer.

Next you would need to add a property jira.permission.comment.denied within that transition as well.

[Nikola Perisic]

@Volker M_ 

Another way you can do this is with your permissions which are Create issues and Add comments.

For create issue permission for the users that you that want to be able to do this, you can create a new project role which will be excluded from that permission but you will assign that role for the users. And then you use that same role to add it to Add comments permission.

[Volker M_]

Ok, will give that a try, thanks!