Send surveys for canceled tickets

[Emanuel Nieto]

Hello, it is possible to activate the JSM surveys for when the tickets are canceled, since currently they are only sent when the tickets are solved.

If a ticket is canceled and the user is not satisfied, they have no way to record their disagreement.

Thank you.-

[Kris Dewachter · Accepted solution]

Hi @Emanuel Nieto ,

I hope my answer has helped you in resolving your issue. If so, you can help other Community members by accepting my answer.

Best regards,

Kris

[Kris Dewachter · Accepted solution]

Hi @Emanuel Nieto ,

How have you setup your 'Cancelled' status ?

If you transition your issue to a resolved status (green), and set the resolution to 'Cancelled', the survey will be included in the email.

Best regards,

Kris

[Dave Mathijs]

@Emanuel Nieto Thanks to click the green Accept answer button if the answer above was helpful.