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Send surveys for canceled tickets

Emanuel Nieto April 19, 2023

Hello, it is possible to activate the JSM surveys for when the tickets are canceled, since currently they are only sent when the tickets are solved.

If a ticket is canceled and the user is not satisfied, they have no way to record their disagreement.

Thank you.-

2 answers

2 accepted

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Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 3, 2023

Hi @Emanuel Nieto ,

I hope my answer has helped you in resolving your issue. If so, you can help other Community members by accepting my answer.

Best regards,

Kris

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Answer accepted
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 20, 2023

Hi @Emanuel Nieto ,

How have you setup your 'Cancelled' status ?

If you transition your issue to a resolved status (green), and set the resolution to 'Cancelled', the survey will be included in the email.

Best regards,

Kris

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2023

@Emanuel Nieto Thanks to click the green Accept answer button if the answer above was helpful.

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