Send Notification to same Email Thread, do not create another email.

IT Support July 6, 2021

Hi There,

 

is there a possibility in JSD, that once a ticket has been created via sending Email to the JSD configured Email, it will send the notification alert to the same email thread, and not create another email.

 

Thanks in Advance.

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2021

Hello @IT Support,

Thank you for reaching out to Atlassian Community!

When a ticket is created via email, the Issue Request created notification will be sent separately. Currently, there is no configuration to make the notification a reply instead of a new email/thread.

There is a feature request suggesting improvements for that:

Please, click on vote and also watch the ticket above to receive updates from our product teams.

Kind regards,
Angélica

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