Seeking feedback - External resources on Portal

[Sushant Koshy]

We recently announced the release of a new capability that allows admins to add links to external resources on their Portal.

You can learn more about this capability here - https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/

We are continuing to make improvements to this capability and your inputs are valuable to us.

We are looking to get detailed feedback on your experience with this feature over a 60-minute video call. If you are an admin who has used this feature and is willing to speak with us on a call, please reach out to me at skoshy@atlassian.com. 

We’re also offering a USD $100 gift card upon completion of the interview, as a token of thanks for your time.

Looking forward to hearing from you! 

[Rilwan Ahmed]

Hi @Sushant Koshy ,

How is this different from the existing "Add Shortcuts" ? And where can the non-admin users see the added resources ?

[Sushant Koshy]

Hi @Rilwan Ahmed , this feature is similar to "Shortcuts" feature but more focused on the customer-facing portal. Help seekers can easily find additional resources on their Portal using this feature.