We recently announced the release of a new capability that allows admins to add links to external resources on their Portal.
You can learn more about this capability here - https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/
We are continuing to make improvements to this capability and your inputs are valuable to us.
We are looking to get detailed feedback on your experience with this feature over a 60-minute video call. If you are an admin who has used this feature and is willing to speak with us on a call, please reach out to me at skoshy@atlassian.com.
We’re also offering a USD $100 gift card upon completion of the interview, as a token of thanks for your time.
Looking forward to hearing from you!
Hi @Rilwan Ahmed , this feature is similar to "Shortcuts" feature but more focused on the customer-facing portal. Help seekers can easily find additional resources on their Portal using this feature.