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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are excited to release a new capability on Jira Service Management which will enable project admins to add links to external resources on their Portal.
The external resources feature allows you to add links to helpful self-service knowledge, communication channels like chat, request forms, and more from tools outside Jira Service Management.
For example, you could add the link to a video on how to set up your VPN or link out to a document about your leave policy. Or you could share a Slack channel that would guide your customers or employees to the right service team. Or if your HR team may be using a different tool to receive requests, you could add a link to such request forms that live in a different request management system.
You can learn more about this capability here - https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/
We would love to hear your feedback on this new capability. This will help us greatly as we plan the next version of this feature. If you have tried this feature, please share your feedback with me at email@example.com .
Eagerly looking forward to your feedback and suggestions!