Section ”JSM/Portal only users” not visible under User management

Bojana December 8, 2022

Hi Community!

Any idea why I do not see section ”JSM/Portal only users” under User management in Jira cloud?

I do see internal users and groups, but page where portal only users are normally managed is not there… 

I am an org admin (I have created this site). I have added two portal only users to the project via ”add customer” in the project itself and I see them under Customers. Works fine for them to login via portal, etc. I see them under People in the project too, assigned to JSM customers role, but where I can find those users in User Management? 

Maybe this is related to some latest changes Atlassian did, I couldn't find any documents… please refer to any documentation that might help.🤔😳

Thanks a lot!

2 answers

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Mikael Sandberg
Community Leader
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December 8, 2022

Your portal users are not listed under User management. Instead go to Products > Jira Service Management and here you will all your portal users.

Bojana December 8, 2022

Hi @Mikael Sandberg 

Thanks a lot for a quick reply! I have found them now, first to Products -> Products access -> SITES AND PRODUCTS -> JIRA SERVICE MANAGEMENT_Portal Customers.

Thanks again!

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Daniel Vest January 9, 2024

You have to go to the Site admin, it is under Jira Service Desk, https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

portal only.PNG

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