Is it possible to limit the search results in Portal to only suggest the type of ticket they need to create? For instance, if a user searches for a keyword (insert Software name) it recommends opening a ticket to report a software issue and so on. Been trying to search for this but I'm not having much luck.
Hey, @Alex Recinos. If you're looking to search for request types in the portal, please refer to the following answer, which explains how the search algorithm works in this scenario.
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