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Safe customer notifications not disabling for Admin Accounts

marc.lagrande
marc.lagrande
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June 12, 2024

I am experiencing an issue with our Jira Service Management instance where the "Safe Customer Notifications" setting is not disabling for admin accounts. Despite multiple attempts to turn off this setting, it remains active. Not sure what to do to remove this. 


 

image_720.pngScreenshot 2024-06-12 142233.png

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Nadhila Savira
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 17, 2024

Hey Mark,

Nadhila here from Atlassian.

We'd love to investigate this further through a support ticket, and I see that you have already submitted one. We will proceed from said support ticket moving forward.

Good day!

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Jira Service Management
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Product Admin
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