I have three versions of "How can we assist you today?" custom fields:
How can we help you today? - BIA
How can we help you today? - External
How can we help you today? - Internal
When I am writing my SLA JQL code only the BIA and External version populate. The External and Internal option have the same contexts and associated screens. Has anyone else come across something similar?
Thanks,
Rob
Can you share your SLA rules?
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