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SLA with custom field in JQL not populating

I have three versions of "How can we assist you today?" custom fields: 

How can we help you today? - BIA
How can we help you today? - External 

How can we help you today? - Internal 

When I am writing my SLA JQL code only the BIA and External version populate. The External and Internal option have the same contexts and associated screens. Has anyone else come across something similar? 

Thanks, 

Rob 

1 answer

1 accepted

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Answer accepted
Jack Brickey Community Leader Apr 28, 2022

Can you share your SLA rules?

User error, there was a space in front of How for the internal option which caused the JQL error. 

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