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SLA can't be added to request type, only to the issue view as explained above by @Valerie Knapp .
SLA's are triggered when issues, based upon request types are made.
SLA information is for agents only.
If you need to visualise SLA information on the portal you require an app from the Atlassian Marketplace.
See as example: extension-for-jira-service-management
Hi @Molly Marshall , welcome to the Atlassian Community and thanks for your question.
This is the view of how you want to interact with the SLA's inside of the ticket -
So, you can drag it up or down, or under the heading 'Hidden when empty fields', if you don't use SLA's for some request types, for example.
If you have already configured the SLA's, you can open a test ticket from the portal and then review the ticket from inside Jira to see if you like where / how the SLA's are displayed and tehn modify the issue view accordingly.
I hope this helps you.