Run an Automation rule in specific hours

[Sebastián Buzzurro]

Hello everyone!

My name is Sebastian and I am from Buenos Aires, Argentina.
I created an automation rule that:

• TRIGGER: Issue Created
• CONDITION: Issue fields condition = Request Type: Emailed Request
• ACTION: Send email and Transition Issue to specific status

But this rule should only run every day from 09:00-18:00. Outside of these hours, you should not run.

How can I do this last condition?

Thanks in advance!

[Vikrant Yadav · Accepted solution]

Hi @Sebastián Buzzurro  For this you can apply if condition >> "Advanced Compare Condition", similar to below screenshot. 

Similar Post :- https://community.atlassian.com/t5/Jira-Service-Management/Automation-for-Out-of-Hours/qaq-p/2333663

[Sebastián Buzzurro]

Hi @Vikrant Yadav ! Thank you for your response!
I tried to do this, but when I test it, the automation says "No Actions Performed" and the if block did not match the condition.



Now in Buenos Aires, Argentina it is 3:45pm. Maybe the Time Zone is incorrect? Do you know how can I set my Time Zone? (Buenos Aires, Argentina)

[Trudy P Claspill]

Instead of using the shortTime format I recommend the format that gives you the hour as 0-23. 

{{issue.created.convertToTimeZone("America/Argentina/Buenos_Aires").format("H")}}

Then in your If block compare that value as

greater than or equal to 9

less than or equal to 18.

You might also want to use a Log action before your IF block, just to print that smart value into the Audit Log so you can confirm that it is getting the number you expect.

[Vikrant Yadav]

@Sebastián Buzzurro As said by @Trudy P Claspill Use 24hr format and add Audit Log action to print time, which will helps you in debugging the automation. 

[Sebastián Buzzurro]

@Vikrant Yadav @Trudy P Claspill Thank you so much! It works with this format:

{{issue.created.convertToTimeZone("America/Argentina/Buenos_Aires").format("H")}}

Then in the If block compare that value as

greater than or equal to 9

less than or equal to 18.

:)

Have a good day! 

[Vikrant Yadav]

Hi @Sebastián Buzzurro We are pleased to hear that we were able to assist you. :)

[Joseph Chung Yin]

@Sebastián Buzzurro -

To supplement what @Vikrant Yadav suggested, I am sure that you need to change your rule triggering event to "Scheduled", then establish needed conditions.  

This is only way where an automation rule can be invoked at a specific time/days in Jira/JSM projects.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sebastián Buzzurro]

Hi @Joseph Chung Yin ! Thank you for your response!
I understand you, but I need it to run when a ticket is created during a specific time only :( So the trigger must be Issue Created and then the condition of specific time to run.