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Rich Text enabled in Textarea attribute for Jira Insight

Currently the attribute Textarea for an Object in Jira Insight does not include any rich text formatting, which is causing some readability issues on our end.

However, I can read that there is an Insight Rich Editor as mentioned here https://confluence.atlassian.com/servicemanagementserver/adding-attributes-to-object-types-1044784524.html for the Textarea attribute.

We are using the cloud version but I do not find such option.

Would be possible to receive some help?

1 answer

The cloud version doesn't support rich text - heck not even line breaks that would make these fields half usable. It's a shame that such basic functionality didn't make it into the product when Jira itself has a fantastic editor.

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