is it possible to save a ticket resolved in the knowledge base and how can we display this solution for the user when they try de create case?
welcome to the Community!
You can insert a ticket from Jira using the macro Jira. To use this macro click on the "+" symbol in the confluence editor page and the click on "macro", then search for Jira.
Then you can search for your ticket with a basic JQL.
Hope it helps.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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