Resolution Date/Timestamp Report

Elif Alverson May 8, 2023

Hello, 

How to create a report for "Resolution Date/Timestamp"? Is there any way to see & capture data of each ticket's resolution time stamp other than checking the history of each and every ticket manually?  Thank you. 

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Trudy Claspill
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May 8, 2023

Hello @Elif Alverson 

Can you provide more information about what type of report you are trying to generate?

The date/timestamp for resolution of each issue is recorded in the Resolved field. You can include that field in the columns of the Search results.

Screen Shot 2023-05-08 at 1.56.17 PM.png

 

And you can use it in search criteria:

Screen Shot 2023-05-08 at 1.57.28 PM.png

Elif Alverson May 8, 2023

@Trudy Claspill , thank you so much for answering my question. You are awesome as always.

Like Trudy Claspill likes this

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