Reset issue key

[James Hu]

Hi,

I am new to JSM. Our company want to migrate customer service from an ERP to JSM. I am in the process of set up enviroment and testing.

We have created a few test issues in the new project and after test import issues from CSV. The issue key now start from xxx-5000000. My question is after the testing period, we need to delete all test issues. If the new issues key starts from xxx-5000001, is there any way to reset from xxx-1?

Thanks for help.

Regards

James

[Joseph Chung Yin · Accepted solution]

@James Hu -

Hi James:

Unfortunately not, it is because the counter/index is maintained in the DB backend and cannot be or manipulated to change it.  I would recommend you to create a new project using the same project configuration of your existing one, then conduct your actual issue import via CSV when ready.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[James Hu]

Hi Joseph,

Thanks for your comment. Is there a way to clone a project in JSM cloud? I thought that would be easier to have a new project.

[Joseph Chung Yin]

@James Hu -

Yes.  You just need to check the "Share settings with an existing project" option during your new project setup where essentially using the configuration of your test JSM project. 

NOTE - The only thing you need to know that once it is done, then any change done in the configuration will impact both projects.

Best, Joseph

[James Hu]

Hi Joseph,

Thanks. May I know where is the add project screen from? When I create a new project it shows from project template screen.

[Joseph Chung Yin]

@James Hu -

Hi James:

You can just select the one of the choice listed, then the next screen will give you the option to create a project using an existing project configuration.

Best, Joseph

[James Hu]

Hi Joseph,

Thanks for your explain. Appreciated your help.

Regards

James

[Nic Brough -Adaptavist- · Accepted solution]

There is no way to do this on Cloud, other than asking Atlassian to clobber the database for you (and I don't think they do that outside large migration scenarios for which they, or a partner, would be working with you)

[James Hu]

Thanks Nic.

[Ollie Guan · Accepted solution]

Hi @James Hu ,

As far as I know, you cannot reset the Issue Key on Jira Cloud.

Try to create a new project and use it to import the data you need or move issues between projects.

https://community.atlassian.com/t5/Jira-questions/Reset-Issue-Key-on-Jira-Cloud-Environment/qaq-p/1436601

[James Hu]

Thanks Ollie,

Is there a way to clone a project in JSM cloud?

[Ollie Guan]

clone project issues or clone project settings?

[James Hu]

clone project with same settings

[Ollie Guan]

@Joseph Chung Yin  has given you some solutions in the previous answer, of course you can also try some clone plugins for free, such as

Deep Clone for Jira

Backbone Issue Sync for Jira

[James Hu]

Thanks Ollie.