Request participants field not available in Request form

[Klodian Lulaj]

Hello,

Can someone please help me with the below issue I face in Jira cloud. I can see the filed Request participants in the Issue view list but when I go to the Request form the field Request participants is not in the list.

I want the Request participants to appear in a request type in the customer portal.

[Rama krishna]

Hi @Klodian Lulaj ,

I think for Request Form you need to add 'Request participants' field explicitly. By default in Jira service Management there is an option on Portal called 'Share'.

How an agent adds a participant to a request:

1. From the sidebar, select Raise a request. 
2. Fill out the request form, select Create.
3. Select Share from the right side panel, enter the name, email address, or organization in the Share this request field.
4. Select Share.

How a customer adds a participant to a request:

1. Access the customer portal from the link provided.
2. Fill out the request form, select Create.
3. Select Share from the right side panel, enter the name, email address, or organization in the Share this request field.
4. Select Share.

[Klodian Lulaj]

Hi @Rama krishna

Thank you very much for the update, I was thinking that probably there is no way for the 'Request participants' field to appear in the customer portal, but I could not find any information about it.

I will work in the way you suggest as an alternative.