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Hi
We have a Customer Portal designed in 3 different languages.
The translation of the Request Type description is not working in the agent's ticket view.
For example, a customer opens a ticket in a German language profile with a description of the request type in German.
The Agent, with a German profile, sees only the English description of the Request Type.
What I have to change, that the Agent sees the description in the language of his profile?
Any ideas?
Thank you
Hi @Adrian Arm
Just to make sure I understand your issue correctly. The description:
- on the list view: it is always displayed in English no matter the language chosen in your profile settings
- on the the request view: it is always displayed in the language chosen in your profile settings
Is this correct? Or it a different pattern you noticed?
Thank you!
Hi @Marie Dautun
Yes this is correct. My question was regarding: - on the list view: it is always displayed in English no matter the language is chosen in your profile settings.
Thank you
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Hello @Adrian Arm ,
Please ask the agent to check the below URL
https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/
It might be useful.
Thanks,
Anvesh
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Here is an example:
I have my profile settings in the German language. The list view shows the request Type description in English but when I open the request I see it in German.
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