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Request Type translation in issue not working

Hi

We have a Customer Portal designed in 3 different languages.

The translation of the  Request Type description is not working in the agent's ticket view.

For example, a customer opens a ticket in a German language profile with a description of the request type in German.

The Agent, with a German profile, sees only the English description of the Request Type.

What I have to change, that the Agent sees the description in the language of his profile?
Any ideas?

Thank you

2 answers

0 votes
Marie Dautun Atlassian Team May 25, 2022

Hi @Adrian Arm 

Just to make sure I understand your issue correctly. The description:

- on the list view: it is always displayed in English no matter the language chosen in your profile settings

- on the the request view: it is always displayed in the language chosen in your profile settings

 

Is this correct? Or it a different pattern you noticed?

Thank you!

Hi @Marie Dautun 

Yes this is correct. My question was regarding: - on the list view: it is always displayed in English no matter the language is chosen in your profile settings.

 

Thank you

0 votes

Hello @Adrian Arm ,

Please ask the agent to check the below URL

https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/ 

It might be useful.

Thanks,

Anvesh

Hi @KAGITHALA BABU ANVESH 

Here is an example:
I have my profile settings in the German language. The list view shows the request Type description in English but when I open the request I see it in German.

image.pngimage.png

I have exactly the same problem

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