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“Reply-to” headers

Do you have an option on Jira's email settings to "preserve email headers" or set "Reply-to" headers?


thank you.

1 answer

0 votes
Andy Heinzer Atlassian Team Dec 22, 2021


It's not currently possible to change the reply-to header in a message sent from Jira Service Management, nor is there an option for preserving these headers.  However we do have a feature request for this over in JSDCLOUD-8482.

It might be possible to achieve this through an add-on from our Marketplace, although I have not found a specific one that does this for sure.  I would search through these results to see if perhaps one of these can accommodate this request in the meantime.

I hope this helps.


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