Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

“Reply-to” headers

Do you have an option on Jira's email settings to "preserve email headers" or set "Reply-to" headers?


thank you.

2 answers

Here’s a sort of workaround. In Atlassian settings > Emails, configure your email domain and the email addresses you want to use (e.g.

In your JSM project settings, go to notifications, and set it to send notifications from that email address.

Emails now go out from "Project name" <> - BUT - the reply-to: header is hardcoded as <> - with no way to change or remove it.

In your project settings, go to email requests, and link a real (gmail, in my case) account of the same name - - to the project. JSM picks up messages from that mailbox, processes them, and responds with headers in this format:


from: MyCompany Support <>

reply-to: "" <>


The reply-to is a) unnecessary and b) ugly, using the email address in the realname field, but at least it works!

Caveat - this only seems to work if you let Jira collect email from the linked gmail inbox. Using gsuite advanced mail routing to forward emails to the atlassian project email address puts the atlassian address in the reply-to

 NB I was worried this would send out a ton of emails and exceed my gmail sending limit, but in spite of giving Jira read and send permissions on the gmail account, it only reads the emails, and sends outbound through the Atlassian/AWS infrastructure.


Hopefully that helps someone!

0 votes
Andy Heinzer Atlassian Team Dec 22, 2021


It's not currently possible to change the reply-to header in a message sent from Jira Service Management, nor is there an option for preserving these headers.  However we do have a feature request for this over in JSDCLOUD-8482.

It might be possible to achieve this through an add-on from our Marketplace, although I have not found a specific one that does this for sure.  I would search through these results to see if perhaps one of these can accommodate this request in the meantime.

I hope this helps.


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events