Hi Team,
We have created a custom servicedesk email id (servicedesk@mydomain.com) where users can send emails for ticket creation. It works fine. However, when the user gets the notification, its from jira@mydomain.atlassian.net. Can we change it to the same email id i.e servicedesk@mydomain.com ?
You can change this to a custom email address using the options below:
Read more about it here -> https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-email-account/
Hey @Alex Koxaras _Relational_ ,
We have connected a custom email account to our project and it works fine. Users are able to send email and tickets are being created. But, the notifications which they receive is from a different email id i.e jira@mydomain.atlassian.net.
Can we change/edit settings so that the notifications will also go from servicedesk@mydomain.com and not from jira@mydomain.atlassian.net ?
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Go to project settings > summary
Locate Notifications and change the email address. Hope that this is what you were looking for. Do let me know.
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