Remove portal registered user emails from customers list

[Jonathan Lee]

I have users with the same email that are Atlassian managed user and have also in the past registered an account through the portal customer. How does one delete the portal users so only the Atlassian managed user for a specific email exists?

[Walter Buggenhout · Accepted solution]

Hi @Jonathan Lee and welcome to the Community!

There is a documented procedure to migrate portal only accounts with Atlassian accounts that you can find through this support article.

Merging the accounts is important to ensure people will still be able to view their old requests in the portal.

Hope this helps! 

[John Funk]

Just did this with a user this week - it works very well. 

[Jonathan Lee]

Thank you, it worked flawlessly!