Remove footer from customer's emails on JSM when creating/commenting issues

[Martin Hedlund]

We use Jira as Service desk platform for external customers. It's a lot of unnecessary footer information that comes with customer e-mail that I would like to delete if possible? 

When we have internal tickets within the group we do not include footer in e-mail sharing /ticket requests and that makes it a lot easier to follow in Jira service management. 
Any ideas or tips for how to improve this?

[Petter Gonçalves · Accepted solution]

Hello,

For anyone who gets on this thread, It is not possible today to edit the footer of the emails sent by customers on Jira Service Management. We have a feature request created to consider this customization in the future releases of Jira:

As a service desk administrator, require custom strip quote for requesting create issue from email 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Thanks!

[Daniel Ebers]

Hi @Martin Hedlund

I found a similar question here:
https://community.atlassian.com/t5/Jira-Service-Management/Change-Footer-Jira-Service-Manager-Cloud/qaq-p/1615896

Am I right your ask is the same? In case this applies the answer would be, unfortunately, that the footer cannot be changed.

In case you meant something else - could you probably provide a screenshot of what you are seeing that you would like to vanish with footers in JSM?

Regards,
Daniel

[PhilSpo]

If you go into the Service Desk project in question and the 'Project Settings' 

If you go to to 'Customer Notifications' and then 'Edit Templates' you can edit what gets sent to your customers.

Phil

[Martin Hedlund]

Hi Phil,
Thanks for reply. However, this is not what I asked for. Question is how to not include the footer when customer reply on a ticket that updates the issue with new information.