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Remove footer

We use Jira as Service desk platform for external customers. It's a lot of unnecessary footer information that comes with customer e-mail that I would like to delete if possible? 

When we have internal tickets within the group we do not include footer in e-mail sharing /ticket requests and that makes it a lot easier to follow in Jira service management. 
Any ideas or tips for how to improve this?

2 answers

If you go into the Service Desk project in question and the 'Project Settings' 


If you go to to 'Customer Notifications' and then 'Edit Templates' you can edit what gets sent to your customers.



Hi Phil,
Thanks for reply. However, this is not what I asked for. Question is how to not include the footer when customer reply on a ticket that updates the issue with new information. 

0 votes
Daniel Ebers Community Leader May 03, 2021

Hi @Martin Hedlund

I found a similar question here:

Am I right your ask is the same? In case this applies the answer would be, unfortunately, that the footer cannot be changed.

In case you meant something else - could you probably provide a screenshot of what you are seeing that you would like to vanish with footers in JSM?


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