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Remove a tabel from a mail when creating ticket

Dave Duijvekam March 29, 2024

Hi,

 

We have a large signature and want to remove it when if a mail is send to Jira.

I use know the Mail Signature Remover, this does part of the work, the Images have been removed.

But still there is text I want to remove.

Or even beter if there is an option to remove a table, our signature is in a table.

I waas looking in Automation but could not get it work there.

 

Any suggetions?

2 answers

0 votes
Dave Duijvekam April 19, 2024

Hi @Ste Wright 

Sorry for the late reply :)

With first and  last string is unfortunatly not an option.

 

Will keep looking.

Dave

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

Hi @Dave Duijvekam 

Is it possible to find the first and last strings of the signature - and then just delete everything inbetween?

Could be an alternative, as I don't believe there's a smart value for a table value.

Ste

Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2024

Why can't you use first/last string?

Are there any other unique identifiers you could reference (which are text), where the table is inbetween?

Ste

Dave Duijvekam May 14, 2024

Sorry for the late response.

I tried 1st and last string but if the string is repeated due to a mail conversation it will remove everthing inbetween.

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