Given the fact that JSM JSM Service Desk Customers are NOT available in the User Attribute of nsight/Assets - how can I create a relation...
For test we have a Equipment object scheme, where i have a username (email attribute), so I want to do a AQL search like:
objectType=Laptop And username=CurrentUser.email
And Yes, its on Premium Plan
Are you asking to establish links between your Insight object with your JSM/Jira issues? If so, you will need to create custom fields (source from Asset "Insight") and make the fields available in your JSM/Jira projects.
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-insight-object-field/
Afterward, once you populate those fields, a link will be automatically created between your Asset objects with your JSM/Jira issues.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
I know all that, but thanks anyways...
You have not read the post, or not understood the issue..
BR,
Normann
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Hi @Normann P_ Nielsen _Netic_
In fact, you can link your JIRA users to an Insight object.
In your objectType config, add an Attribute that you can call something like : JSM User Account and the type of this attribute should be "User" :
This way you'll be able to add a JIRA account as an attribute.
Hope this helps
Have a nice day.
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Hi, Service Desk Customer are NOT available in the Users Attribute in
Iisigth (Assets) - thats the whole point, @Frederic Chartrand
So that solution is no go....
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