When the customer creates a ticket using the customer portal for onboarding, is it possible for that ticket to create sub tasks for other support groups. It so how can this be done
Hi @Tina Thomas ,
You can use automation to create a linked issue. Sub-tasks might not be the best option, since you mention that these tasks would be executed by other 'support groups'. I assume these support groups work in a different Jira project. If that is correct, sub-tasks is not an option, but linked issues are.
You can read more on using automation to create a linked issue here: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#automation-for-linked-issues
Have a nice day!
Hello Tina,
Yes it is with Jira automation. (Project -> Automation).
This article may help you.
https://www.atlassian.com/agile/tutorials/how-to-auto-create-subtasks-with-jira-software-automation
Best regards,
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