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Public comments are not sent as email

Kevin
Contributor
October 24, 2023

Emails sent via public comment do not include the content of the comment. Instead there are 5 dots like this:
[.....]

Also if i check the mail template, the variable for this exact content is somehow disabled.

(The pop up says "In email contents disabled")

I have no idea how that came to be or where to konfigure this. This is a problem for all our Jira Service Management projects, not just one.


Screenshot 2023-10-25 084808.png

Thank you

2 answers

1 accepted

2 votes
Answer accepted
Kevin
Contributor
October 25, 2023

A friend found just found the problem. The compliance option in products got activated.

0 votes
Gabe Cz October 31, 2024

is there a way to include ALL (public) comments?

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