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mchelly
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March 29, 2023

Hi there,

I can not find anywhere the configuration required for public access.. I really  dont know what to do anymore.

I want my customers to have access to the helpesk portal without the need to create an account. I am on a free version.

Please HELP !

1 answer

0 votes
Dan Breyen
Community Champion
March 30, 2023

You should be able to go into the customer permissions and tweak them to allow public access.  I've attached a KB from JSM Support with more information.  Hope that helps.

How customer access settings impact project permissions | Jira Service Management Cloud | Atlassian Support

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