Provide View only access for Internal Users for JSM Issues

[Prem Kumar S]

Hi,

We have been having JIRA Software license for years and having 300+ using who are developers, Qc Engineers and Project Managers. 

Today i added Jira Service Management Module to our existing JIRA Site and configuring the same.

I am having a challenge where the Agens who will use the JSM are just 22 members, but the visibility on the tickets are needed across the organization. 

Letting everyone having access to JSM will lead to have 300+ licenses.

Is there a way i can have view only access for JSM tickets across the Organization users without consuming agent licenses ? 

[Sreenivasaraju P · Accepted solution]

Hi @Prem Kumar S ,

You can have access to JSM Tickets without consuming agent license. 

You can add them as Collaborators. Please refer below link for more details.

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

[Karan Madaan · Accepted solution]

@Prem Kumar S they can be collaborators

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

[Marc - Devoteam]

Hi  

Yes you can. 

All licensed Jira Software users can be collaborators on the JSM project.

Coollaborators can:

• view issues, comments and attachments
• add attachments and delete their own attachments
• add internal comments to issues and delete their own comments
• watch and vote for issues
• view other watchers and voters

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/