Preset fields for issues

[Bharath Sithian]

I want customers who are adding service issue requests to pick from a preselected list of choices in terms of what the issue is.

I want a pre-determined list to appear in a dropdown/tickbox in the form that I've added under the portal group settings for this specific issue.

I have created a custom field, but was then prompted to associate that custom field with a screen. I have no idea how to map the screen back to the form. 

The end goal again is to have a preselected drop down list when submitting an issue. If there is another way to achieve this, I am open to it. 

It doesn't seem like Service Manager easily accommodates dropdowns in issue requests. If there is an easy way to do this please point it out.

[Alex Koxaras _Relational_]

Hi @Bharath Sithian and welcome!

Follow the numbering in the following images after you go to your project settings:

FIND THE REQUEST TYPE

GO TO THE REQUEST FORM

ADD THE FIELD

FINAL RESULT

Let me know if that's what you wanted to do.

[Alex Koxaras _Relational_]

Keep in mind that you have to add to the create issue screen the field you want to add to the request form